Qualifications Summary

• Able to communicate well with diverse groups of people
• Well developed problem solving skills
• Highly skilled with deployment and administration of Linux distributions, Microsoft platforms and Novell Netware
• Accomplished in troubleshooting server and desktop hardware and all network layers
• Skilled at preparation of system documentation manuals
• Possess a well rounded knowledge of all facets of computer technology including system design, implementation and support
• Skilled in communicating technical and non-technical concepts to varied audiences
• Very well developed customer facing skills
• Excellent work ethic – rigorous and reliable

Special Expertise

Windows and Linux Networking

• Extensive experience with systems networking in both local and wide area networking.
• Over Five years experience with the implementation, administration and management of all MS Windows platforms
• Two years experience with Novell Netware versions 3.11 to 5.1.
• Network Design
• Performance analysis
• Integration of Windows Desktop applications with Linux Server facilities
• Implementation of virtual Linux environments under VM Ware for Windows and virtual Windows environments under Linux

Linux and Associated Facilities

• Linux Internals and System Administration
• Linux System Security
• Technical Support and Problem Resolution

Web Engineering

• Apache and IIS (V 4-6) Web Server configuration and implementation
• Cgi web applications
• HTML customization and Web Site Design
• Integration of Web and mail server functionality (MS Exchange and Squirrel mail)

Communication and Issues Management

• Able to communicate well with diverse groups of people (academics, technocrats, scientists, management, administrative support)
• Well developed problem solving skills, which enable quick identification of problems, and conceptualized solutions, carried through to implementation
• Personable – highly communicative in both technical and non-technical environments
• Very well developed customer service skills developed from 15 yrs in the workforce.
• Seeks mutually beneficial conflict resolution (win/win)

Education

Microbusiness Training program certificate
Graduated Dec 2003

CDI College of Business and Technology
• Diploma in Computer Technology, 1998

St. Francis Xavier High School
Graduated Class of 1992

Work Related Courses

• Hacking 101: What you need to know – Winn Schwartau
ICE 2002 – CIPS Conference October 2002

• Questioning Extreme Programming – Pete McBreen
ICE 2002 – CIPS Conference October 2002

• Art of Negotiation Course
Continuing Education – November 1999

• Modeling in Color – Peter Coad
Seminar in Calgary – Spring 1999

• Junior Achievement V.P. Finance – 1989-1991

Methodology Utilized

• Structured Systems Development
• Data Analysis and Normalization Principles
• Interactive/Iterative Prototyping
• Rapid Applications Development
• Object Oriented Programming
• Workflow/Process Analysis
• Rational Rose

Work Experience

Storm’s Eye Inc.

May 2003 to Present
I.T. Consultant

Responsibilities:

• Meet with clients and determine technical solutions to meet business requirements
• Design and implementation of technical infrastructure solutions from the ground-up or existing solutions
• Desktop and Server issue analysis and resolution for diverse platforms and configurations
• Development of training and documentation solutions for clientele
• Business process analysis and facilitation to identify key areas for improvement
• Disaster Recovery and Continuity planning for various organizations

Technical Environment: Linux, MS Windows Workstation 4.0- XP MS Windows Server 4.0 – 2003, MS Office 95 – 2003,

Edmonton Public School Board
Information Technology Services

May 2000 to May 2003
Programmer Analyst, Help Desk Analyst, Technical Analyst

Responsibilities:

• Ongoing enhancement, maintenance and support of the Student Information System
• Tier 1 support for hardware, network, Internet or software issues across the entire school system
• Desktop/Server deployments, hardware and software maintenance, network layer management (including managed routers and switches)
• Visual FoxPro programming and applications maintenance
• Remote maintenance and support of servers
• On-site user, server and network support
• On-call support responsibility
• Training and technical writing

Technical Environment: Novell 4.11 – 5.0, Windows NT 4.0 – XP, Visual FoxPro, Office95 – XP